Hello siblings, I feel like I need to talk about this. Almost 3 weeks ago, I got a call from a client. He said I am a client of yours, but I did not remember him. When he said a client, I assumed the agency in general. He had urgent needs and wanted an in-person appointment. It was 4 pm on a Friday and next week, I was going to be working from home. I emailed a colleague who was scheduled to work in the office and asked her if she could see him. She agreed. A week later, I got a call from my manager, she said my colleague helped the client I referred to her and then he gave her number to someone else. The other person called her. she could not do anything for him cause he is in the country illegally. He started threatening her. She did not say what the threats were but they were serious enough to get the police involved. My manager told me that I should have helped that guy instead of referring him to my colleague. I told her he asked for in-person. She said I should have checked whether he can be helped over the phone. My manager made me feel a bit responsible for what happened. She didn't mean it, but I felt uncomfortable. In the team meeting, she shared what happened. The colleague who is involved looked a bit tearful at one or two times. I still haven't told her that I am sorry or anything. Need to think about it a bit. My manager told me to help that guy from now on (the one who called me & was referred) So Heidi, three weeks is a long time. Do you have a question that you would like an answer to? No one could have known what would transpire, but is there a reason you've not shown compassion to your co-worker who was threatened, or sorrow for what she experienced? That the threats were of such a nature as to involve the police, is something I found out about only yesterday. I will be talking to her soon. If the police had to be involved because of threats, maybe the manager should help this person in the future. It does not sound like you did anything wrong. You accommodated the person by getting an appt and your coworker agreed to handle. It doesn’t sound like anyone did anything wrong except the client. It does sound like your manager was trying to place some blame on the situation to you for some reason, and I can see why that would bother you. heidi- to me, it doesn't sound like you did anything wrong...the client may've even been just so appreciative of y'alls help that he wanted the other person to be helped, too...clearly the one making threats is wrong and that is a very frightening (and angering to me) situation and i feel bad for your co-worker...i don't think you owe her an apology, but yes, it seems very appropriate to show Godly empathy- sorrow that it happened- without taking responsibility for it happening, since it sounds to me you did nothing wrong and in no way knowingly put her in any danger...as far as your manager goes, maybe policy-wise they are right to tell you next time to do something differently- i have no clue...but it does seem slightly disturbing if they came across as wanting you to have been the one to have to deal with the man illegally here demanding things and threatening this lady- unless they just feel you would be better able to handle it and then i guess it'd kinda be a compliment??...i don't know...i would just pray first and then yes, show compassion to your fearful co-worker...maybe by calling to tell her you are so sorry that this happened to her and then listening to her feelings about the ordeal and letting her know you will pray for her safety and peace...
