I read my client's text again about :stop going into my citizenship and immigration account, you have no right to do things without my permission.............. I called her, trying hard to control my anger. I said that I got her text, that I don't have her password, only in the office did she give me her password twice to check her housing application. I have not kept it and don't remember it. I also don't have passwords for any citizenship and immigration account. Then I asked her: "why would I go into your account? " She said: I don't know. I said: there should be a reason. she changed the subject. I told her not to change the subject and to please tell me why I should get into any of her accounts. "I don't know" Then she started: my mother fell, she is in the hospital..........I am so stressed. OK, I felt sorry for her and her mother. however, I don't like people taking it out on somebody else because they are stressed. Everybody has their own problems; don't start an argument with someone because you are stressed..... I told her I am sorry about her mother and tried to make her feel a bit better. a few years ago, a friend called me and started arguing and being nasty. His behavior shocked me. I ended up hanging up on him. He called me back apologizing and saying that he saw a man in a car get killed on the highway and he needed to vent............ Can't remember the amount of times people just dumped on me because they were stressed. It was really hard on me for a friend to call, be nasty and I have no clue what is going on............ Usually when people overreact there is something else driving it. It's hard to be the recipient of it but they are not upset with you. I think you did well by your client today.
