Bad Day in Server Land

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  • This topic has 15 replies, 5 voices, and was last updated 1 week ago by Richard G.
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    • November 18, 2023 at 2:50 pm #119602
      Richard G
      Keymaster

        Hello all, sincere apologies for the outage today.

        There was a bad issue with the database server and the hosting team was unable to fix it. I was able to restore to a new server with a backup. Slight chance that some recent posts may be gone.

        It is running stable now and secure. Please message me with anything that looks out of place.

      • November 18, 2023 at 3:47 pm #119604
        Heidi
        Member

          Thank you Richard.

        • November 18, 2023 at 3:53 pm #119606
          Yohanan
          Moderator

            Thanks, Richard!

          • November 19, 2023 at 5:00 am #119612
            Patricia N.
            Member

              Yes, thank you, Richard!  I couldn’t get through all day.  My virus protection insisted that this was an untrustworthy website.  Finally, my husband went to look at the certificates which is what they said were not up to date and there was a place we could click that said something like “Go to the website anyway.”  Even after that, it said, “Are you sure?” So I just got in.  This was not the only site I had trouble visiting today.

              Wow, not seeing RITAN all this time, I was in withdrawal!

              Thanks for all the work you and the hosting team did to fix it.  Changing to a new server?  Sounds tricky.  Good that there was a backup.  You are much appreciated!

            • November 19, 2023 at 6:22 am #119614
              Richard G
              Keymaster

                HI Patricia, it was bigger than the SSL issue, database server was failing. It is now on a new server and running smooth. I also updated the backups to hourly instead of every four hours since the content changes so often in the forum. I may never know what exactly happened as it is in my paid hosting servers, but this is the first big issues since the site was moved to the new platform many years ago. Will keep it running smoothly. Please let me know if anything looks out of place at all.

                 

              • November 19, 2023 at 2:50 pm #119625
                Patricia N.
                Member

                  Thanks, Richard!

                  I am still getting the message “Visiting an Untrustworthy Site was Prevented.”  But now I know how to get around that.  Hope everybody else can get in.

                • November 20, 2023 at 5:42 am #119641
                  Richard G
                  Keymaster

                    Hi Patricia, I cleared the content delivery cache. Are you getting it with WWW in the url or just https://raptureintheairnow.com/?

                  • November 20, 2023 at 6:19 pm #119662
                    Patricia N.
                    Member

                      In the beginning, it just said raptureintheairnow.com.  But, I looked under the little icon in front of that and there I found http://www.raptureintheairnow.com.

                      Maybe I should resave it since you have changed it?

                    • November 20, 2023 at 6:29 pm #119663
                      Patricia N.
                      Member

                        No, I didn’t type the http://     The website added that itself.  It was only www.

                      • November 20, 2023 at 7:22 pm #119665
                        Yohanan
                        Moderator

                          Interesting. Mine has the https://

                        • November 21, 2023 at 5:45 am #119672
                          Richard G
                          Keymaster

                            Hey Patricia, the new server now handles it as https://raptureintheairnow.com but should redirect https://www.raptureintheairnow.com to https://raptureintheairnow.com automatically in all browsers.

                            I will check into it further to make sure the redirect is ok. You can save the new link to https://raptureintheairnow.com.

                            Sorry for the continued issues. Will get it sorted out.

                          • November 21, 2023 at 9:14 am #119675
                            churchgal
                            Member

                              Appreciate all your work Richard!

                            • November 21, 2023 at 11:25 am #119680
                              Richard G
                              Keymaster

                                Awesome, glad to help. Sometimes a pain when it involves the server side. Let me know of any other issues that come up.

                                 

                              • November 21, 2023 at 10:50 pm #119697
                                Patricia N.
                                Member

                                  I think it’s automatically transferring over now!

                                  Thank you!

                                • November 22, 2023 at 5:56 pm #119753
                                  Patricia N.
                                  Member

                                    Actually, today it said “untrustworthy site” again, so I deleted the old one and added the new URL.

                                  • November 23, 2023 at 10:13 am #119773
                                    Richard G
                                    Keymaster

                                      Cool Patricia, things should settle down now with the links.

                                      Hope everyone has a wonderful Thanksgiving!

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